Privacy Policy

This Privacy Policy explains how Lune & Eve ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website (the "Site"), or any related services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Site with the revised "Last updated" date. Please review it periodically for changes.

Information We Collect

We collect personal information to provide and improve our Services. This includes information you provide directly, such as your name, address, email, phone number, and order details (billing, shipping, and payment confirmation). It also includes account details like your username and password, and any communications you have with us. Automatically collected information includes device details, browser type, IP address, and your interactions with the Site. This data is gathered using cookies and similar technologies. Additionally, we may receive information from third parties, such as Shopify, payment processors, and analytics providers, to support our Services.

How We Use Your Information

We use personal information to process orders, provide customer support, and deliver Services. It helps us send notifications about your account, purchases, and transactions. We may use your information for marketing purposes, such as sending promotional communications or tailoring advertisements to your preferences. Information is also used to improve the Site, ensure security, prevent fraud, and comply with legal obligations.

Disclosure of Information

Your personal information may be shared with service providers such as payment processors, shipping partners, and analytics providers. We also share data with business partners for advertising and marketing and with affiliates within our corporate group. Personal information may be disclosed to authorities as required by law. We do not sell sensitive personal information.

Cookies

We use cookies to enhance your experience on the Site and improve our Services. Cookies may collect information about your preferences and interactions with the Site. You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of the Services.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal information. You can request that we stop using your information for certain purposes or opt out of data sharing for targeted advertising. If we process your data based on consent, you may withdraw it at any time. To exercise these rights, contact us at info@luneandeve.com. We may verify your identity before processing your request. Exercising these rights will not affect the quality of the Services provided to you.

Security and Retention

We take reasonable measures to protect your personal information. We retain your data only as long as necessary to provide the Services or comply with legal obligations.

International Users

Your information may be transferred to and processed in countries outside your own. When transferring data from Europe, we comply with applicable laws and use recognized mechanisms such as Standard Contractual Clauses.

Contact Us

For questions or concerns about this Privacy Policy or to exercise your rights, contact us at info@luneandeve.com.